FAQ
Frequently Asked Questions (FAQ)
What products does Caliber Steel USA offer?
Caliber Steel USA offers a wide range of steel parts listed on our website, in addition to specialty items. Please contact Info@calibersteelusa.com to inquire about private stamping.
What industries do you serve?
We serve a diverse range of industries including construction, infrastructure development, manufacturing, and more. Our steel products are used in residential, commercial, and industrial projects.
Do you offer delivery services?
Yes, we offer delivery services to ensure our products reach our customers in a timely and efficient manner. We work with reliable logistics partners to deliver orders nationwide.
How can I request a quote for steel products?
You can request a quote by filling out the online form on our website or contacting our sales team directly. Please provide details about your project requirements, including product specifications, quantities, and delivery location.
What is the lead time for orders?
The lead time for orders may vary depending on product availability, customization requirements, and order size. Our team will provide you with an estimated lead time when you place your order – However, stock items often ship within 24-48 hours.
What is your return policy?
We strive to ensure customer satisfaction with our products. If you have any concerns or issues with your order, please contact your salesperson, and we will work to resolve them promptly.
What payment methods do you accept?
We accept various payment methods including ACH, check and credit/debit cards (Visa, Mastercard, American Express, Discover).
What is your FFA?
Shipping costs and delivery times may vary depending on your location and the shipping method selected. Please contact your salesperson to determine freight allowed cost.
Can we buy direct?
We sell to wholesale distributors. Not direct to consumer.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Additional shipping charges and customs fees may apply. Please contact your salesperson.
Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special discounts to our customers. Contact your salesperson for more information.
How can I contact customer support?
You can contact our customer service at info@calibersteelusa.com or 770-904-7101
How long will it take for my order to arrive?
Estimated delivery times for different shipping options. Factors that might affect delivery times, such as holidays or special events.
What if my package is lost or damaged during shipping?
Please note all damages as the order is received and take photos. Contact your salesperson or orders@calibersteelusa.com